QuickBooks error 6073 and 99001 is a common headache for users working with multi-user setups. This error typically arises when QuickBooks encounters difficulties accessing the company file over a network, leading to disruptions in workflow and potential data access issues. Understanding the underlying causes and implementing effective troubleshooting steps is essential for resolving this error and restoring smooth operations.
Understanding the 6073 and 99001 Error
This error combination generally signals that QuickBooks is unable to establish a connection to the company file (.QBW) due to issues related to:
- Multi-User Mode Issues: The company file may be open in single-user mode on another workstation, or there may be conflicts in multi-user access.
- Network Connectivity Problems: Network disruptions, slow connections, or incorrect network configurations can hinder QuickBooks' ability to access the company file.
- QuickBooks Database Server Manager (QBDBSM) Issues: The QBDBSM, which facilitates multi-user access, may be malfunctioning, stopped, or misconfigured.
- File Permissions: Insufficient file permissions on the server or workstation can prevent QuickBooks from accessing the company file.
- Firewall or Antivirus Interference: Security software may be blocking QuickBooks' network communication.
- Corrupted Company File: Damage to the company file can lead to access errors.
- Outdated QuickBooks Software: Older versions of QuickBooks may have compatibility issues or bugs that cause this error.
- Windows Operating System Issues: Problems with Windows, such as corrupted system files or outdated drivers, can affect network communication and file access.
Troubleshooting Steps
- Verify Multi-User Mode Settings:
- Ensure that the company file is not open in single-user mode on any workstation.
- Confirm that all users are attempting to access the file in multi-user mode.
- Check Network Connectivity:
- Verify that all workstations are connected to the same network.
- Test network connectivity by pinging the server computer from other workstations.
- Check for any network disruptions or slowdowns.
- Restart the QuickBooks Database Server Manager (QBDBSM):
- On the server computer, open the QBDBSM.
- Stop and restart the service.
- Ensure that the correct company file folder is being monitored.
- Verify File Permissions:
- Ensure that all users have full control permissions for the company file and the folder containing it.
- Check the NTFS permissions on the file and folder.
- Temporarily Disable Firewall and Antivirus:
- Temporarily disable firewall and antivirus software to see if they are blocking QuickBooks network communication.
- If this resolves the issue, add QuickBooks as an exception to your security software.
- Run the QuickBooks File Doctor:
- Download and run the QuickBooks File Doctor to diagnose and repair company file and network problems.
- Update QuickBooks and Windows:
- Ensure that you are running the latest version of QuickBooks and that your Windows operating system is up to date.
- Restart the Server Computer:
- A simple restart of the server computer can often resolve network and service-related issues.
- Move the Company File:
- Move the company file to a local drive on the server computer to rule out network drive issues. If that resolves the issue, there is a network problem.
- Check for conflicting software:
- Perform a clean boot of windows to rule out any conflicting software.
- Check the hard drive health:
- Use windows disk check, or a third party hard drive diagnostic tool.
Q&A on QuickBooks Error 6073 and 99001
- Q: What does the 6073 and 99001 error mean?
- A: It indicates that QuickBooks is unable to access the company file in a multi-user environment due to network, permission, or file issues.
- Q: How do I check if the QuickBooks Database Server Manager is running?
- A: On the server computer, search for and open the QuickBooks Database Server Manager.
- Q: Can a firewall cause this error?
- A: Yes, firewalls can block QuickBooks network communication, leading to this error.
- Q: What are the best practices for storing a QuickBooks company file in a multi-user environment?
- A: Store the company file on a dedicated server computer with reliable network connectivity and proper file permissions.
- Q: How do I grant full control permissions to a user?
- A: Right-click the company file folder, select "Properties," go to the "Security" tab, and grant full control permissions to the appropriate users.
- Q: Can a corrupted company file cause this error?
- A: Yes, a corrupted company file can prevent QuickBooks from accessing it.
- Q: If only one workstation is having the problem, what is the most likely cause?
- A: The most likely cause would be a firewall issue on that workstation, or a permissions issue on that workstation.
- Q: What is the purpose of the QuickBooks File Doctor?
- A: The QuickBooks File Doctor diagnoses and repairs common company file and network problems.
- Q: Can outdated network drivers cause this problem?
- A: Yes, outdated network drivers can cause network connectivity problems, which can lead to this error.
- Q: What is the benefit of restarting the QBDBSM?
- A: Restarting the QBDBSM can resolve temporary glitches or conflicts that may be preventing QuickBooks from accessing the company file.
By systematically following these troubleshooting steps, you can effectively resolve QuickBooks error 6073 and 99001 and restore seamless access to your company file in a multi-user environment.
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