QuickBooks desktop payroll update not working is an essential tool for managing employee salaries, taxes, and deductions. However, users sometimes experience issues where payroll updates stop working after a new QuickBooks update. This can lead to payroll processing errors, incorrect tax calculations, and compliance risks.
This guide will explore the reasons behind this issue and provide step-by-step solutions to help you resolve QuickBooks Payroll update failures effectively.
Common Reasons Why QuickBooks Payroll Update Fails After a New Update
- Incomplete QuickBooks Update: If QuickBooks was not updated properly, it may cause payroll updates to fail.
- Corrupt Payroll Tax Table: A damaged or outdated payroll tax table can prevent payroll updates from functioning correctly.
- Firewall or Antivirus Restrictions: Security settings might block QuickBooks from accessing payroll update servers.
- Incorrect Internet Connection Settings: Network misconfigurations can interfere with payroll updates.
- Damaged QuickBooks Installation: Corrupted installation files can cause payroll update failures.
- Inactive Payroll Subscription: An expired or inactive payroll subscription prevents payroll updates from downloading.
- User Permissions Issues: If QuickBooks is not running with administrator privileges, updates might fail.
- Windows Compatibility Issues: A recent Windows update may conflict with QuickBooks, preventing updates.
- Corrupt Company File: If the company file is damaged, payroll processing and updates may not work properly.
- Server Downtime: If QuickBooks payroll servers are down, updates may not be available temporarily.
Step-by-Step Fixes for QuickBooks Payroll Update Failures
1. Restart QuickBooks and Your Computer
A simple restart can fix minor software glitches:
- Close QuickBooks and restart your computer.
- Open QuickBooks again and try updating payroll.
2. Ensure QuickBooks Is Up-to-Date
A partially updated QuickBooks can cause payroll update issues:
- Open QuickBooks and go to Help > Update QuickBooks Desktop.
- Click Update Now and select Get Updates.
- Restart QuickBooks after updating.
3. Verify Your Payroll Subscription
Inactive payroll subscriptions prevent payroll updates:
- Open QuickBooks and navigate to Employees > My Payroll Service > Account/Billing Information.
- Log in and verify if your subscription is active.
- If expired, renew your subscription.
4. Check Your Internet Connection
Payroll updates require a stable internet connection:
- Open a web browser and try accessing any website.
- Restart your modem and router if the connection is slow.
- Ensure QuickBooks is not set to Work Offline by going to Help > Internet Connection Setup > Use my computer’s Internet connection settings.
5. Manually Download Payroll Tax Table Updates
If payroll tax tables are outdated, updates might fail:
- Open QuickBooks and go to Employees > Get Payroll Updates.
- Check Download Entire Update and click Update.
- Restart QuickBooks and process payroll.
6. Configure Firewall and Security Software
Your firewall or antivirus software may block payroll updates:
- Open your security software settings.
- Add QuickBooks as an allowed application.
- Temporarily disable the firewall and attempt payroll updates again.
7. Run QuickBooks with Administrator Privileges
Lack of permissions may prevent updates:
- Right-click the QuickBooks Desktop icon and select Run as Administrator.
- Try updating payroll again.
8. Repair QuickBooks Installation
Corrupt QuickBooks files can prevent updates:
- Go to Control Panel > Programs and Features.
- Select QuickBooks and click Repair.
- Restart your computer and try updating payroll again.
9. Perform a Clean Install of QuickBooks
If QuickBooks is still not updating payroll:
- Uninstall QuickBooks via Control Panel.
- Use the QuickBooks Clean Install Tool (downloadable from Intuit).
- Reinstall QuickBooks and attempt payroll updates again.
10. Check for Windows Updates and Compatibility Issues
A recent Windows update may cause conflicts:
- Go to Settings > Update & Security > Check for Updates.
- Install any available updates and restart your computer.
- Ensure QuickBooks is running in compatibility mode if necessary.
11. Contact QuickBooks Support
If none of the above solutions work, contact QuickBooks support for further assistance.
Frequently Asked Questions (Q&A)
Q1: Why is my QuickBooks Payroll update stuck after updating QuickBooks? A: This may be due to an incomplete QuickBooks update. Restart your computer, reopen QuickBooks, and update payroll manually.
Q2: How do I verify if my payroll tax table is up to date? A: Open QuickBooks and go to Employees > Payroll Center. Check the tax table version and update it if necessary.
Q3: Can a Windows update interfere with QuickBooks Payroll updates? A: Yes, some Windows updates may cause compatibility issues. Ensure your QuickBooks is updated and try running it in compatibility mode.
Q4: What should I do if my payroll subscription is active but updates still fail? A: Restart QuickBooks, check your internet connection, and try updating payroll again. If the issue persists, verify your firewall settings.
Q5: How do I fix QuickBooks Payroll Error PS107? A: This error usually indicates a corrupted QuickBooks update file. Restart QuickBooks and try updating payroll again.
Q6: My payroll tax calculations are incorrect after a QuickBooks update. How do I fix this? A: Ensure that you have downloaded the latest payroll tax table updates and verify employee tax settings.
Q7: How do I prevent QuickBooks Payroll update failures in the future? A: Regularly update QuickBooks, maintain a stable internet connection, verify your payroll subscription, and check firewall settings.
Q8: Can I manually install QuickBooks Payroll updates? A: Yes, go to Employees > Get Payroll Updates, check Download Entire Update, and click Update.
Q9: What do I do if QuickBooks Payroll updates but still doesn’t work? A: Run the Verify and Rebuild Data tool to check for company file corruption.
Q10: How long do QuickBooks Payroll updates usually take? A: Updates typically take a few minutes but may vary based on internet speed and system performance.
Final Thoughts
QuickBooks desktop payroll update not working failures after a new update can be frustrating, but most issues can be resolved with the right troubleshooting steps. By ensuring your QuickBooks software is up to date, verifying your payroll subscription, checking internet connectivity, and configuring security settings, you can minimize payroll update errors. If problems persist, reaching out to QuickBooks support is recommended for further assistance.
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